It is fascinating to witness how an exceptional entrepreneur like Gomathi Perumal becomes the topmost influential leader driving business growth and expansion by cultivating seeds of talent management, sales & marketing, operations, delivery management, client relationships, account management, and skill mapping into the industrial grounds of tech consulting and as a process improvement enthusiast with in-depth experience in IT operations and digital transformation across several functions ranging from budget analysis, people management, process improvement, change management and overall organizational management, grows a tree of AgnoShin Technologies into one of the leading business success consulting firm of the modern era.
Today, AgnoShin Technologies is at the forefront of revolutionizing customer experience management through innovative, technology-agnostic solutions. “We are a technology-agnostic company, focusing on platform, protocol, and device-independent solutions in the customer experience management ecosystem,” says Gomathi, emphasizing their commitment to flexibility and adaptability.
The company’s professional services teams, under the exemplary leadership of Gomathi, its Vice President of Operations, are dedicated to staying ahead of technological changes, ensuring their clients remain free from obsolescence and aligned with the latest adoption curves. By paying “close and diligent attention to every smallest detail related to the customer and their needs,” AgnoShin fosters connections that transform ordinary customers into loyal advocates.
This customer-centric approach not only enhances satisfaction but also drives significant business growth, turning regular clients into promoters and creating a ripple effect of increased sales, broader customer bases, and sustainable revenue growth, shares Gomathi, whose journey from a tech-enthusiast to today’s successful business leader is…
A Tale of Turning Small Opportunities into Turning Points
Gomathi’s journey into entrepreneurship is a testament to turning small opportunities into transformative milestones. “When I started my professional life in IT 20 years ago, I didn’t have a plan to be an entrepreneur,” she shares. Her career began with involvement in greenfield initiatives that offered a comprehensive understanding of the IT ecosystem. These experiences, combined with the support of co-founders who shared her vision, sowed the seeds for AgnoShin Technologies.
The company emerged from a shared desire to create a workplace that balances responsibility with enjoyment, addressing niche customer requirements with a small, focused team. “Large corporations need scale for every idea, and we as a team decided to do what we are good at—building a business,” she explains. This approach allowed AgnoShin to develop a unique identity while staying true to its core values.
Reflecting on AgnoShin’s five-year journey, Gomathi acknowledges both challenges and achievements. “If you ask me if we should have grown a little more—I would say yes,” she admits. Yet, what stands out is the company’s impactful workforce, with over 60% women, many of whom re-entered professional life after maternity breaks. By drawing talent from Tier-2 and Tier-3 towns, AgnoShin not only delivers value to its customers but also fosters inclusivity and opportunity in underserved communities.
This inspiring journey highlights how small beginnings, when combined with a clear vision and a dedicated team, can lead to remarkable achievements and create meaningful change in both the industry and society.
A Leader Trained by the Legends
Gomathi attributes her leadership journey to the invaluable mentorship she received early in her career. “I was blessed to work under leaders who moulded my earlier days with an empowerment model, investing trust, breaking my inhibitions, and encouraging my risk-taking ability,” she reflects. These experiences shaped her confidence and approach to leadership, inspiring her to empower others similarly.
At AgnoShin, Gomathi strives to recreate this culture, emphasizing trust and independence within the organization. “In our line of business, it’s our associates’ problem-solving skills and ability to deliver solutions to customers that ensure stickiness and growth,” she explains. By investing in her key leadership team, she fosters a collaborative environment where individuals are encouraged to innovate and lead independently.
Speaking about her leadership philosophy, Gomathi emphasizes a balanced approach. “I do micromanage only in crisis situations, and that too only if my involvement is required. Otherwise, I tend to set strategic objectives and facilitate the team to work on their plan,” she notes. This approach empowers senior leaders at AgnoShin to run business units autonomously, encouraging innovation and ownership. “Leaders need to play more of a facilitation role rather than a transactional role in the consulting business,” she adds, highlighting the importance of enabling teams rather than controlling them.
This philosophy has not only shaped AgnoShin’s culture but also laid the foundation for sustainable growth, creating a legacy of empowerment, independence, and excellence.
Embracing Change to Remain Exceptional
In a business world marked by rapid advancements, Gomathi emphasizes the importance of adaptability and foresight. “Change is the only constant, and the rate of change is increasing while the response time to adapt is decreasing,” she shares. Reflecting on the last two decades, she observes how the landscape has evolved from landline telephones and dot-matrix printers to mobile-first transactions, emphasizing the speed of transformation.
At AgnoShin Technologies, the company’s role as a strategic consulting service provider gives it visibility into emerging changes, whether in hardware platforms, implementation ecosystems, or user requirements. “No change is going to come and affect your business in a fraction of a second. One needs to observe the trends closely and constantly evolve in sync with emerging changes,” Gomathi advises. By deploying smaller, agile teams to track and adapt to industry shifts, AgnoShin ensures it stays ahead of the curve, setting trends rather than following them.
Balancing operational excellence with stakeholder expectations is another critical aspect of AgnoShin’s strategy. “There’s no set formula. These two objectives cannot be independent or vectors in different directions that drag one another,” Gomathi explains. She stresses the importance of aligning customer objectives with organizational goals. “In simple terms: First time right, every time right. Delivering through structured processes helps us meet customer objectives, and in turn, other KPIs fall into place.”
This customer-centric approach ensures that AgnoShin remains exceptional, evolving seamlessly with industry demands while maintaining excellence in delivery.
Leveraging Technology by Listening to Customers
In today’s rapidly evolving technological landscape, Gomathi highlights the cornerstone of AgnoShin Technologies’ success: attentive listening. “Listen to the customer, listen to the customer’s customer, and listen to technology or platform developers’ views on the customer’s business,” she says. By fostering a proactive engagement model, her team forms small, agile groups dedicated to tracking technological advancements and identifying their potential impact on clients, ensuring the organization remains ahead of the curve.
Emerging technologies like AI, machine learning, and cybersecurity are reshaping industries, but Gomathi offers a pragmatic perspective. “These technologies were there in the industry under different names and avatars,” she explains. What has changed is the visibility, thanks to advancements in processing power and massive data storage. “Our business revolves around these frameworks, and we align our solution delivery with the customer’s choice of platforms,” she adds, emphasizing a tailored approach to meet specific needs.
By integrating human-centric principles with cutting-edge tools, AgnoShin Technologies ensures that technology serves as an enabler of enhanced customer experiences. Gomathi’s philosophy encapsulates a balanced approach to innovation: listening, adapting, and leveraging emerging tools to create future-ready solutions that resonate with clients and their ecosystems.
An Empowered Team Can Conquer Crisis
Gomathi underscores the transformative potential of an empowered team in navigating challenges and driving sustained success. “Unlike large companies, startups offer more growth opportunities for one’s work,” she says, emphasizing AgnoShin Technologies’ commitment to fostering a culture where employees thrive. “We promote a happy, fun-loving, respectful, and mutually supportive environment, with proactive help and support in adopting technology first, followed by domain expertise.” This adaptive culture ensures that teams not only deliver projects seamlessly but also embrace new recruits effectively, creating a dynamic and resilient workforce.
Reflecting on a significant challenge, Gomathi recounts the trials faced during the COVID-19 pandemic. “Our pipeline drained, costs went up, and our revenue and margins suffered massively. Employees were getting infected, and some even lost family members,” she shares. Despite these adversities, the company made a courageous decision: “We took a business call to stay with our core team and our customers, even at the cost of our top line, bottom line, and reserves.”
This decision paid off when normalcy returned, as AgnoShin Technologies emerged stronger, supported by the same dedicated team. Gomathi’s leadership during this period exemplifies the strength of resilience and creativity, proving that an empowered team can overcome even the most daunting crises.
A Message to All the New-Age Businesswomen Leaders
As a trailblazing leader in the technology industry, Gomathi shares a profound perspective on the evolving role of women in leadership. “Domination in any segment, space, or territory comes from deep domain strength. Traditionally, men have had the advantage simply because they ventured out earlier—forming alliances, travelling, and working long hours to achieve their goals,” she explains, acknowledging the dedication required to excel in traditionally male-dominated industries.
However, Gomathi points out the historical challenges women have faced. “For women, career and health often become the first casualties due to responsibilities like maternity breaks or caring for ageing parents and in-laws. These life circumstances have prevented many from running the long race,” she reflects.
The tide is turning, and Gomathi sees promising progress in today’s world. “New-age women leaders are balancing these responsibilities remarkably, with partners increasingly playing supportive roles. Give us another 30 years, and women will be on every cover!”
Her message to aspiring businesswomen is clear: success requires perseverance, strategic alliances, and a deep commitment to personal and professional growth. With determination and evolving societal support, the future holds unparalleled opportunities for women to lead and thrive in any industry.
Fostering an Idea into a Successful Business
Gomathi’s journey with AgnoShin Technologies exemplifies how a vision, combined with dedication, can transform a startup into a thriving enterprise. “What started as a small startup has grown into a 200+ team with global locations,” she shares proudly. Highlighting the strong foundation of the company’s work culture, she adds, “Nearly 50% of our employees who started with us are still part of our journey. We’ve created a supportive work ecosystem that retains and nurtures talent.”
Looking to the future, Gomathi’s focus is on fostering growth and empowering the next generation. “I would like to spend 50% of my time with my customers and the other 50% mentoring young recruits,” she explains—her approach centres on the twin pillars of enabling and empowering her team. “Enable and Empower are two large objectives for my role. I am gradually dissolving track and control to create more independent leaders within the organization,” she says.
Through her efforts, Gomathi Perumal aims not only to continue shaping the modern industry but also to inspire future generations to embrace innovation and leadership with confidence. Her vision reflects a commitment to growth, collaboration, and long-term success.
