Susant Mallick, the Founder & CEO of CloudHub, boasts an impressive 23+ years of IT leadership and a digital transformation maestro. He is a seasoned individual coordinating a combination of productivity, profits and unparalleled customer satisfaction across a landscape evolving with each technological operation.
As the helmsman of CloudHub, Susant strategically navigates the complex terrains of various sectors, including Life Sciences, Healthcare, BFSI, Retail, Manufacturing, and Automotive. His efficiency is palpable in the startup’s mission—to accelerate insights and enhance decision-making. CloudHub’s services, ranging from Cloud and Data Engineering to Security and compliance, are not just offerings but an embodiment of Susant’s efficient leadership.
Under his guidance, the team, comprising experienced professionals from industry giants like Amazon and Microsoft, adopts a client-centric approach. Susant’s commitment to efficiency is evident in the delivery model, promising value 2-3X faster and a transformative impact on businesses. CloudHub is a manifestation of his efficient leadership, which is emerging as a powerhouse in the digital landscape, showcasing Susant’s ability to efficiently showcasing innovation, security and business transformation.
Let’s explore how Susant is ensuring that every component aligns with the broader goal of delivering cutting-edge solutions and transforming businesses at an accelerated pace!
Thinking Big
Success is often derived from a trio of straightforward yet potent principles in the dynamic realm of the tech industry. Susant is a luminary in this landscape and shares insights that have propelled him to the zenith of technological innovation.
“Think big,” he advises, emphasizing the importance of broadening one’s perspective and daring to set lofty goals. “Constantly look for the broader picture,” he suggests, underlining the significance of transcending immediate tasks. For Susant, this expansive mindset finds a particular resonance in sectors like healthcare and life sciences, where technology holds the potential to effect genuine change. “It’s about understanding the potential of what technology can do,” he asserts, his words resonating with the transformative power that technology wields in sectors like healthcare.
Resilience, according to Susant, is the linchpin in the journey of innovation. Acknowledging that the path is seldom smooth, he advocates for a disciplined mindset to surmount obstacles. “It’s all about process and perseverance,” he notes, underscoring the value of maintaining focus on objectives despite challenges. Drawing from his experience in guiding teams through the intricate landscapes of data lakehouse solutions, Susant affirms that a disciplined application of tech know-how is pivotal to success.
“Be a champion for innovation,” Susant exhorts, emphasizing the significance of not only conceiving new ideas but also igniting enthusiasm among others. “It’s like planting and nurturing a seed,” he shares, metaphorically describing the process of creating a community around innovative concept. In Susant’s view, this communal approach is the catalyst for true transformation, fostering the development and implementation of groundbreaking ideas.
Predictive Excellence
Susant’s motivation to stay abreast of the latest, especially in AI and machine learning, is rooted in a profound understanding of the daily hurdles faced by their customers. “By really getting into our customers’ situations,” he notes, “we transform their challenges into opportunities for innovation.”
The objective is clear—to lead and reshape the competitive field. “Take predictive maintenance,” Susant enthuses, “it foresees problems, saves resources and revolutionizes operations.” In compliance automation, the focus is on precision and quality ensuring that their solutions are not just effective but reliable.
This insightful approach, coupled with a commitment to excellence, has catapulted Susant and the team into leadership positions. “We are constantly engaging, comprehending and innovating,” he asserts. Every technological stride they take is meticulously crafted to address real-world needs and the secret to staying ahead lies in always acknowledging the human element in technology. Susant’s motivation is crystal clear, “My aspiration is to use AI and machine learning to simplify complex problems and craft straightforward, efficient solutions.”
Crafting Solutions
At CloudHub, innovation isn’t a quest for the latest tech—it’s a journey guided by the unique needs of their clients. “We begin by understanding our customers’ problems,” Susant emphasizes, “then tailor our solutions to meet those specific needs, ensuring that our innovations create tangible value.”
The approach is crystal clear—set clear, measurable goals and track progress to confirm effectiveness. “Our agile approach is embedded in how we operate,” Susant elaborates. It’s a strategy that allows them to flex and adapt continuously, refining solutions to match the ever-evolving needs of their customers. This focused strategy, as Susant attests, consistently bears fruit in the form of successful, practical innovations for their clients.
Beyond the Code
Susant emphasizes the importance of aligning with user requirements. “It is crucial to make sure that our technology matches user requirements,” he asserts. The strategy is clear—keep the user at the center of the equation, maintaining open communication to understand their daily activities, values and pain points.
The approach involves a unique blend of direct interaction and data analysis. Through interviews, surveys and usage statistics, they craft realistic user personas. These personas, in turn, become the guiding stars in their design and development process fostering an iterative cycle of design, testing and refining.
Susant’s agile approach keeps the team nimble. “Our agile approach keeps us adaptable,” he notes, enabling the swift rollout of prototypes, soliciting feedback and making rapid adjustments. Prioritizing diversity and accessibility is key to ensuring technology speaks to a broad audience. “We also prioritize diversity and accessibility,” Susant affirms, fostering a collaborative culture where cross-functional teams unite diverse viewpoints to comprehensively address user challenges.
Decoding Data Complexity
Susant and his team at CloudHub are on a mission, “We aim to make data work efficiently for our clients.” Their expertise shines in deciphering complex data landscapes while deftly navigating through stringent regulations offering a trio of powerful tools.
Susant introduces the first tool, “DataCube quickly sets up data infrastructures like lakehouses,” he explains, recognizing their vital role for clients in regulated industries. The second tool—CompQ—takes center stage by automating compliance, cutting costs by 30–40%. It’s a solution that not only simplifies but revolutionizes the compliance landscape.
The third tool—SmartMG is a creation that utilizes AI for predictive maintenance. Susant articulates its value succinctly: “Allowing companies to foresee and prevent issues, ensuring they operate optimally.” These solutions, as Susant proudly declares, position CloudHub to empower clients with simplicity and foresight in managing their data.
Tech Meets Medicine
While conversing about groundbreaking projects, Susant recounts a career highlight—the optimization of decentralized clinical trials using advanced AI and ML technologies. “Typically, these trials take years,” Susant notes, “due to the detailed protocol design and medical writing involved.” However, the urgency for swift medical advancements during the pandemic prompted a re-evaluation.
“We had a client whose protocol design and medical writing took 4 to 5 years,” Susant recalls. The mission was clear—overhaul these processes using AI and ML to make them “faster and more efficient.” The team implemented intelligent systems for protocol design and integrated AI to enhance the speed and accuracy of medical writing—a transformative approach that significantly slashed the time required for these critical phases.
The tangible outcome? “A substantial reduction in the clinical trial timeline,” Susant proudly declares. This project wasn’t just about technological innovation—it was about making a direct impact on expediting essential drug development and, in turn, enhancing patient care.
From Governance to Empowerment
Susant unveils a strategy that places paramount importance on nurturing a robust team spirit when talking about leading major projects. “It starts with setting a strong base through clear governance,” Susant affirms, “and automating processes to reduce manual tasks, letting the team focus on impactful work.” The goal is clear—boost morale by valuing the team’s time and energy.
Susant’s leadership style is about empowerment. “I empower the team to take charge and make decisions,” he declares, “fostering a sense of ownership and confidence within a structured framework.” The incorporation of Agile methods is the key allowing the team to adapt swiftly, breaking down projects into manageable parts and presenting progress directly to customers for timely feedback. It’s not just about affirming the team’s efforts but also establishing a direct link between their work and client satisfaction.
Regular team retrospectives, as Susant highlights, are crucial. “They provide a moment to assess and learn,” he notes. This continuous learning process creates a technically skilled, flexible and robust team—ready to tackle any project challenge that comes their way.
Smart Solutions, Big Impact
Susant envisions artificial intelligence and machine learning as the transformative forces of today, akin to the internet’s impact years ago. “They’re revolutionizing how businesses operate,” he asserts, particularly in sectors like manufacturing and healthcare, where these technologies are making processes smarter and more efficient.
At CloudHub, they’re leading the charge. “Our DataCube solution in data science delivers substantial benefits,” Susant beams. It’s about accelerating operations. With DataCube, businesses can slash application deployment times by up to 40%, achieving valuable outcomes faster and saving a significant 60–70% on operational costs thanks to process optimization.
Enter the SmartMFG solution, seamlessly infusing technology into manufacturing. “It yields smarter, greener and more efficient factories,” Susant explains. The impact is tangible—users of SmartMFG have witnessed a 15% reduction in carbon emissions and a substantial 20% cost savings for another EV bus manufacturer and driving sustainable energy. What truly excites Susant is the rapid transformation of data into actionable decisions, a process that significantly boosts customer satisfaction.
Susant’s narrative is simple, impactful and forward-looking. In the hands of CloudHub, artificial intelligence and machine learning are tools actively shaping the future of industries, with measurable benefits for businesses and a promise of more efficient, sustainable and customer-centric operations.
Adaptability in Action
In his pivotal role, Susant envisions the tech environment as a delicately balanced ecosystem. “Like a car, where a powerful engine is useless if the wheels aren’t aligned,” he observes, “our systems must work in unison.” The analogy is clear—the foundation, akin to the car’s engine, lies in the systems of record ensuring the business remains responsive.
Susant’s approach to integrating new tech is purposeful and pragmatic. “When we bring in new tech, like AI or cloud computing,” he shares, “it’s with a clear purpose, asking—does it speed up or improve our processes?” Integration and forward compatibility top his priorities. The new technology must seamlessly meld with the existing setup, requiring meticulous planning, pilot programs, prototyping, and constant measurement of outcomes.
In the face of challenges, Susant remains adaptable. “If we encounter issues, we adjust,” he affirms. The ultimate goal? “To create a unified, sustainable tech landscape that not only keeps up but drives innovation.”
The Power of Integration
In the intricate realm of CloudHub, Susant reveals that problem-solving is the core of their mission, especially when navigating the intricate regulations of healthcare and life sciences. “These regulations make tasks complicated and error-prone,” he acknowledges, “and cloud computing adds to this complexity.”
The challenge was clear—long project cycles and failures due to non-compliance. “Old methods weren’t enough,” Susant reflects, “companies couldn’t keep pace with real-time compliance or handle the intricate setup needs.” In response, CloudHub crafted a groundbreaking solution—CompQ, a system seamlessly integrating Process as a Service (PaaS) and Compliance as a Service (CaaS).
“Our solution merged PaaS and CaaS,” Susant explains, “allowing us to automate infrastructure setup and continuous integration and delivery (CI/CD) workflows, including automatic testing and instant problem-fixing to ensure it follows GxP/HIPAA compliance need.”
The impact was profound—a remarkable 40% improvement in compliance, more efficient governance and a slashing of qualification time for servers and apps by half, resulting in significant cost savings for their clients.
Adapting Swiftly, Leading Boldly
Effective leadership in startups requires a clear vision and commitment, as well as a deep understanding of the technology landscape. This includes staying updated on cloud services, AI and data analytics and recognizing that these tools are just a means to an end. This understanding guides our innovations, ensuring they are transformative in practice.
Agileness and adaptability are key leadership traits in the tech industry, as the pace of change is rapid. The CEO must navigate these transformations, making swift decisions to pivot when necessary while maintaining a focus on strategic goals.
A great tech leader must cultivate an environment where innovation is coupled with practicality, empowering team members to think creatively while aligning with client needs. Susant exclaims, “I prioritize building cutting-edge solutions that are relevant to their customers’ challenges, measuring every effort against tangible outcomes.”
Sprinting Toward Success
It’s essential to cultivate an environment where productivity and creativity are part of the team’s DNA. It starts with clear goal-setting. Everyone needs to grasp both the ‘what‘ and the ‘why‘ of the projects, turning ideas into actionable steps that unite their energy. Susant says, “Our approach includes sprints and time-boxed iterations for discipline and maintaining a sustainable work rhythm.” Daily stand-up meetings act as check-ins to realign and troubleshoot, vital for teamwork and maintaining high spirits.
Reflection and feedback post-sprint are key to continuous improvement, helping learn and innovate. Susant adds, “We integrate user stories to ensure we’re addressing real needs, making our work impactful. This cycle of action and reflection, with a focus on the user, keeps our team dynamic and embodies the agile philosophy.”
Passion, Curiosity and Mentorship
In Susant’s professional life, mentorship is more than a chapter—it’s a cornerstone. “Certainly, mentorship holds a special place in my professional journey,” he reflects. With the privilege of guiding over a hundred young professionals, Susant has garnered unique insights into the profound impact of mentorship.
His mentoring philosophy is simple yet transformative. “Everyone’s career journey is unique,” Susant notes, drawing a metaphor between raw potatoes and career development. “Like raw potatoes becoming savory dishes with proper guidance, I help shape mentees into their finest forms.” The results speak for themselves, with many mentees excelling at top tech companies.
And the advice he imparts? “First, nurture a passion for your work,” Susant emphasizes, recognizing it as the bedrock to withstand challenges. “Second, stay curious.” It’s a mantra of constant learning and adaptation acknowledging that technology never stands still. Susant’s practical counsel involves starting with small, manageable goals to steadily build both confidence and skills—a roadmap not just to a successful career but a rewarding one.
