With over 20 years of experience, Datix, a leading enterprise software consulting firm based in St. Louis, is transforming businesses through its quality solutions and services. The company is providing a wide range of solutions to multiple manufacturing and distribution industries. These solutions include ERP, CRM, eCommerce, BI and Disaster Recovery. Considering the seamless services and integrated solutions, CIO Look recognizes Datix as one of the best in class CRM solution providers in 2019.
Below are highlights from the interview conducted between Datix and CIO Look:
What led to the inception of the company?
Datix was founded with the vision to provide premier software solutions and services under one roof. Though St. Louis has long been home to thriving manufacturers and distributors, our city hasn’t always had local enterprise technology firms to support these organizations. We strived to fill this gap by partnering with diverse software vendors and employing dedicated consultants and developers to help businesses optimize performance from the top floor to the shop floor. Since we opened our doors, we’ve grown to become one of the country’s leading software consulting firms.
How do you diversify the organization’s offerings to appeal to the target audience?
Our mission is to serve as a one-stop shop for midmarket discrete manufacturers and value-added distributors. To do that, we listen closely to our clients to understand their pain points, work with premier vendors and constantly add new solutions and services. We’ve long been the only certified partner of Epicor, Microsoft Dynamics 365 CRM and Salesforce, making us a leader in both ERP and CRM implementations, integrations and consulting. Earlier this year, we started offering Microsoft Azure cloud hosting, Jet Analytics and EverSafe! Backup and Disaster Recovery to further serve our clients. By constantly capitalizing on exciting opportunities, we continuously grow to help clients transform their businesses from start to finish.
Describe your CRM offerings.
Manufacturers and distributors don’t always have their sales processes and front-office technology at the top of their minds, but a CRM solution is essential to develop customer-centric operations and gain a competitive advantage. Datix is a certified partner of two of the leading CRM vendors: Microsoft Dynamics 365 CRM and Salesforce. For over 20 years, we’ve been a CRM-agnostic firm committed to helping clients select the right solution and align it with their specific processes. With our Unity integration solution, our consultants can rapidly connect CRM with Epicor ERP to create a single source of truth. With implementations, integrations, upgrades, customizations and more under one roof, Datix has everything a business needs to maximize the value of their CRM investment.
Give a detailed description of the featured person’s influence over the company and the industry.
As President of the Epicor Partner Council, Matt Schuval is a thought leader in the Epicor community. He also has proven expertise in Microsoft Dynamics 365 CRM and Salesforce. He leverages his extensive experience in accounting and executive roles to deliver practical solutions to manufacturers and distributors. His vision and leadership skills have transformed Datix into one of the top enterprise software consulting firms in the U.S. Never satisfied, Matt is always exploring new ways to elevate our practices and meet the needs of each client.
As per your opinion, what roadblocks or challenges are faced by organizations in a corporate business? And what is your organization’s advice to overcome them?
Most of our clients have found great success operating the same technology and following the same methodology for decades, but at some point, they find themselves at a crossroads. Globalization, customer demands and the fast pace of digital innovation push them to the breaking point, but they still have a hard time accepting change. Our advice is to embrace change. New technology and strategies are essential to survive well into the future. But don’t take on these changes alone. Businesses are susceptible to great risk if they try to put together a solid IT roadmap and change management plan without expert consultants guiding them through the process.
What marketing activities do you implement to reach out to your potential customers?
Datix is the most recent recipient of Epicor’s coveted Marketing Excellence Award. We earned this award by providing comprehensive content that pertains to the most pressing needs of midmarket manufacturers and distributors. We extensively research trends and strategies in multiple industries and share our knowledge about CRM best practices and other software solutions. We share these insights in our blog, downloadable content, video demos site and social media platforms. Our resources are designed to provide relevant tips at every stage of our audience’s software journey.
How does the company cope with the volatile technological trends to boost its growth?
At Datix, we don’t look at technological trends as volatile; we look at them as opportunities. Our consultants and developers never back down from a challenge and are always exploring innovations that can optimize our solutions. But ultimately, our focus is on the needs of our clients. Unity, for example, is an integration solution created after we found that businesses were struggling to connect their software systems. It is the only pre-built integration solution that is fully managed by certified experts and rapidly installed to seamlessly connect Epicor with CRM, Marketing Automation or eCommerce software. Unity is a prime example of how we stay ahead of digital trends without losing sight of the client.
Describe in detail the work culture and the values that drive your company.
At Datix, we adhere to four core values: having each other’s back, pursuing growth and learning, solving real issues and doing what it takes. Strong teamwork drives us to go the extra mile to develop new solutions, complete certifications and support our clients. Whether it’s driving all night because there was a flight cancellation or spending the weekend to make sure a go live is a nonevent on Monday, we work hard to help each other and make every project a success. These efforts never go unnoticed; we take the time to acknowledge the accomplishments and dedication of individual team members.
What are Datix’s future aspirations? What strategies are you undertaking to achieve those goals?
Our goal is to continue providing more resources across multiple regions and expand our solutions and services. Our firm is adding on new certified professionals with extensive experience in a diverse range of manufacturing and distribution environments. We plan to keep up this momentum and offer reliable support to our clients for many more years to come.