Hiren Kotak: Changing the Rules of the Game

Hiren Kotak | CEO | Hyper-Botz
Hiren Kotak | CEO | Hyper-Botz

Automation is the name of the game. It lowers costs, increases productivity, automates all repetitive tasks, and frees up human capital for tasks that require more creative thinking and innovation. Businesses are intrigued and clamoring for the latest tech to gain an advantage over their competitors.

Providing the best inventory in the market is Hyper-Botz with technologies that can enable organizations to ‘hire’ a digital worker that performs faster, better, and cheaper.

Hiren Kotak, its CEO, is an IPA (Intelligent Process Automation) enthusiast. He envisions a world where humans can work like humans instead of doing robotic work. Highly result-driven and a creative problem solver, Hiren designs large-scale solutions to deliver significant business value – transforming businesses and customer experiences.

On the hunt for tech leaders who are changing the game, Insights Success came across Hiren Kotak. We interviewed him about what drew him to the automation industry, his goals for Hyper-Botz, and his views on the tech industry’s future.   

Below are the highlights of the interview:

Brief our audience about your journey as a business leader until your current position at Hyper-Botz. What challenges have you had to overcome to reach where you are today? 

About seven years ago, as a result of my passion for helping my company grow cost-efficiently, I decided to explore Robotic Process Automation (RPA), a new technology for automating our manual operational and administrative processes. RPA enables faster, low-cost, high-return, non-invasive, low-code no-code automation.

As an RPA enthusiast, I decided to further my career in this field and educate, advise, and help others establish their automation initiatives and manage them effectively to achieve desired results. For that, initially, I joined some well-known technology service providers.

With my MBA training, strategic mindset, and business background, I contributed significantly to the overall business performance of these companies while helping our clients with automation solutions and establishing well-managed programs.

After building significant experience as an automation consultant and a professional services vendor, I finally decided to establish my own company to help organizations of all sizes reap the benefits of Intelligent Business Process Automation.

Tell us something more about your company and its mission and vision.

Our motto at Hyper-Botz is Hyper-automation for all businesses, Bots for any industry, any process. Our mission is to boost global productivity using Intelligent Business Process Automation. In the 21st century, there is still a ton of manual work in financial services, healthcare, and other sectors. A lot of such administrative, repetitive, tedious, transactional work is performed in business operations and horizontal services organizations like Finance and Accounting, HR, Procurement, Customer Service, and even IT. As a result, a tremendous amount of human intellect, productivity, and creativity is wasted. Our vision is to empower all humans to work like humans, not robots.

Using the recent developments in automation technologies such as Artificial Intelligence (AI) and RPA, we position your organization for greater speed, efficiency, and growth. Automation can help you empower your employees, strengthen your customer relationships, and open new ways to innovate and expand your business. Our experienced practitioners will partner with you to maximize the automation potential and its ROI. Together, we can reconfigure your business processes with human and digital workers to accelerate your growth and transform your business to prepare for the future.

Enlighten us on how you have impacted IT Services & IT Consulting niche through your expertise in the market.

Many organizations are struggling to reach the true potential of their automation initiatives. To succeed, you need an enterprise-wide approach that is custom-designed for your organization. This requires a new way of working: a combination of configuring new software and training digital workers. Using our experience working on automation initiatives with many medium and large forms, we bring the best of human creativity and digital productivity together with RPA and AI to resolve your biggest challenges.

We utilize the most suitable tools and techniques available in the market to configure the right solution for your unique business problems or situations. We utilize the best AI, RPA, Process Mining, Process Simulation, and other low-code no-code products to automate your business processes, resulting in increased productivity, transactional accuracy, regulatory compliance, cost efficiency, flexibility, ubiquity, and reliability, as well as improved service levels, customer experience, employee engagement, and knowledge retention.

Describe in detail the values and the work culture that drives your organization.

I strongly believe in simplicity, authenticity, and transparency, and I try to inject those values from the top down throughout the company. At Hyper-Botz, we focus on value delivery – we set high standards, we lead by example, and we elevate others.

At Hyper-Botz, we have qualified experts with an exceptional work ethic that handle client assignments diligently to maximize their business benefit. While we have prefabricated blueprints to accelerate their digital transformation and automation programs, we have the necessary agility to respond to unanticipated variabilities and complications and the ability to adapt and continue to the path to success. Our team members commit fully to their roles, achieving deep expertise through specialization. They take ownership of their tasks and maintain organization while delivering with a sense of urgency.

Our teams believe in timely, open, candid, constructive, and collaborative communication and in sharing best practices through retrospection and feedback sessions. We believe in complete transparency so that everyone can contribute most effectively to our diverse and inclusive ecosystem and stave off the corrosive effects of groupthink in decision-making.

With well-managed processes, exceptional teamwork, and outstanding determination, team members maximize their value delivery for our clients.

Undeniably, technology is playing a significant role in almost every sector. How are you leveraging technological advancements to make your solutions resourceful?

Our cognitive solutions not only perform your repetitive manual tasks marvelously but also automate your complex processes end-to-end, resulting in increased Straight Through Processing (STP).

At Hyper-Botz, we focus on the latest technologies that help organizations implement software robots, or in other words, hire and train digital workers that are faster, better, and cheaper.

  • Through process mining tools, digital workers can analyze processes and detect bottlenecks, inefficiencies, and automation opportunities.
  • Through Intelligent Document Processing techniques such as Optical Character Recognition (OCR), Natural Language Understanding, Processing, and Generation (NLU, NLP, and NLG), they read, write, understand, and even translate documents that are written in human languages.
  • With Conversational AI, they facilitate bi-directional human-like communication, using text or voice, with your employees or customers.
  • Using Machine Learning and Deep Learning algorithms, we now simulate experience-based learning, prediction, and decision-making for digital workers to perform those cognitive tasks.
  • With Computer Vision, Deep Learning, and other Image Recognition and Processing techniques, these digital workers can also recognize objects, animals, and people.

By keeping up to date on new technological advancements, we continue to deliver new capabilities through digital workers, who toil away almost 24/7, 365 days a year, without any expectation of medical benefits, vacation, pension, 401K, or promotion!

What, according to you, could be the next significant change in the IT Services & IT Consulting sector? How is your company preparing to be a part of that change?

Advancements in semiconductors, computing capacity, storage, networking, communications, and software capabilities will continue to change the technological landscape, causing continuous shifts in IT services and the IT consulting sector.

The next generation of computers may simulate or recognize smell, touch, and hand gestures, a revolutionary development. Technologies like web3, Industry 4.0, 5G, blockchain, and drones are not yet fully leveraged. One day, computers may interface or interact with our thoughts or our mind. Now we consider email, the internet, and mobile as simple day-to-day technologies but they changed not only our work but also our life in the last 20 years. Similarly, new technologies will continue to change our business and IT landscape.

At Hyper-Botz, we continue to train our employees on the latest technological innovations and their practical applications. I believe ideally we all need to have the world’s smartest people focused on solving the global problems we face, like climate change, food and water insecurity, infrastructure and transportation, and health and safety, rather than preoccupy themselves with finetuning algorithms to predict customer action or to recommend related products to them.

Where do you envision yourself to be in the long run, and what are your future goals for Hyper-Botz?

In long run, I would like myself and this company to contribute to solving global challenges in whatever capacity technology can. Our contribution could be as basic as using AI to be able to optimize the types and output of crops harvested per square foot of land or gallon of water. It could be about generating an optimal map of roadways and power lines across uneven terrain to connect remote parts of the world to the grid and global marketplace. It could be about being better prepared for containing the next pandemic. I think we all need to think about leaving this world as a better place for the expected 10 trillion residents of this planet in the next few decades. My future goal will be to help educate people and support these long-lasting impactful missions in any way I can.

What would be your advice to budding entrepreneurs who aspire to venture into the IT Services & IT Consulting sector?

My advice to budding entrepreneurs would be always to consider exploring ways to help each other, your community, and the world. Center ethics at the core of your business operation and make decisions from there.

My advice to our young intelligent minds would be to continue to explore new ways of doing things and not be discouraged or distracted by old-school thinking or naysayers. Your passion and can-do attitude can only define what can be achieved. Surround yourself with equally intelligent and passionate people that bring a variety of skills and perspectives to the table, and your collective wisdom will take you to the next level.

A few years ago, space travel was seen only in science fiction movies and now is close to becoming a part of our everyday life. For the next generation, “the sky is the limit” is thinking too small – maybe “the galaxy is the limit” is more appropriate. More is possible now than has ever been possible before- you can achieve anything if you really want to!