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Vital serves as the central agency for corporate shared services within the Singapore public service. It is tasked with overseeing and innovating the delivery of corporate services for the government.
For years, Vital, a government agency, had been quietly managing the payroll and expense claims of over 100,000 public servants in Singapore.
It operated in the background with its 500 employees diligently performing tasks like cutting, pasting, and reconciling spreadsheets. Their work, often tedious and labor-intensive, could have easily been automated.
Four years ago, a transformative event occurred. The agency welcomed a new leader, harboring a fresh vision, and for its 500 employees, a newfound ambition emerged—to evolve into citizen developers.
In this installment of Work Talk, ST senior correspondent Krist Boo invites you into Vital to introduce Mr. Dennis Lui, its CEO, and explore how staff members are taking charge of automating their own work processes.
In a special podcast segment, as Chinese New Year approaches, discover insights into what the 2024 Dragon Year might hold for you, as shared by Master Ken Koh from The House of Feng Shui.
VITAL serves as the primary agency for corporate shared services, entrusted with the management and transformation of corporate service delivery for the Singapore Public Service.
VITAL, established in 2006 as a department under the Ministry of Finance, serves as the central agency for corporate shared services within the Singapore Public Service. Its mandate involves managing and enhancing corporate service delivery for the Whole-of-Government.
VITAL consolidates common corporate services, including human resources (HR) & payroll, finance, and procurement across the public sector. This consolidation aims to achieve economies of scale, enhance efficiency, strengthen governance, and elevate service quality.
As an innovation platform for policy, operations, and technology, as well as a leader in robotics & automation (R&A) for corporate and administrative services, VITAL collaborates with functional leaders and policy/system owners, namely the Public Service Division, Accountant-General’s Department, and Government Procurement Function Office, to modernize Public Service corporate services.
VITAL, with a workforce of over 500 employees and continuing expansion, caters to the needs of over 100 public agencies, including ministries, organs of state, and statutory boards, as well as over 100,000 public officers.
